What features does this price cover? Is there any other fees?
The above price is for our Regular Plan which includes all product features mentioned on features page except flexible benefits plan, shift management, single sign on (SSO), API access, and integration with biometric device or any other external tools. These additional features are covered in our Premium Plan which is billed at a higher rate.
Please contact us on [email protected] or +91 80 3959 1133 for more details.
What is the fee for integration with biometric devices (optional)?
We charge a one-time fee of Rs. 15,000 for integrating your attendance tracking devices with Paybooks so that attendance details of your employees are automatically pushed to Paybooks for salary calculation.
However, the price may vary based on the number of attendance devices and the attendance policies of your company. Please contact us on [email protected] for more details.
How is the number of employees taken for billing?
You will be billed on the number of active employees of your company in Paybooks. An active employee means an employee whose salary gets processed through Paybooks each month in the normal course and doesn’t include those employees for whom all exit formalities have been completed in the software.
Those employees whose salary has been kept on hold or who have been excluded from payroll run, but are still active in Paybooks (i.e. their full & final settlement hasn’t been done) will be considered as active employees for all billing purposes.
What is the billing cycle? How do I pay?
We follow a pre-paid mode of payment. When you subscribe, you will need to make advance payment for at least 3 months to recharge your account and thereafter, you’ll need to maintain sufficient balance in your account to keep on running payroll.
At the end of each month, we’ll deduct the balance from your account based on your plan and number of active employees and whenever your balance gets low, you’ll need to make additional payment to recharge your account.
You can view complete transaction history by navigating to ‘Payroll Setting’ -> ‘Account Balance’ tab.
What modes of payment do you accept?
We accept payments by debit cards, credit cards, net banking, and e-wallets supported by our payment gateway service provider. We normally do not entertain any manual payments.
I provide payroll services to my clients. Do you offer discounts for partners?
Yes, we have multiple partnership plans and offer discounted pricing for payroll service providers. We’re already working with more than 100 such partners. Please contact us on [email protected] or +91 80 3959 1133 to know more.
Do I need to sign a contract? If yes, what is the duration?
There is no contract. If you are not happy with the value you are getting from Paybooks, you can cancel the subscription anytime and can take a backup of all payroll data by downloading it from your account.
What is your refund policy?
We do not offer any refunds, but we offer 30-days free trial of our software so that you can be confident that the software meets your requirements before you sign up for a paid plan.
After you have made the payments, we do not offer any refunds, but you can continue using the software till the time you have the balance available in your account.
For how long will the prices be valid?
The price at which you sign up will be valid for 1 year and thereafter, a hike of 10% will be applied to this price.
How do I subscribe?
Log into your account, navigate to ‘Payroll Settings’ -> ‘My Subscription’ -> ‘Manage Subscription’, select plan, enter the number of employees and make an online payment. If you need any help in subscribing, please contact our sales team on [email protected] or +91 80 3959 1133.