What features does this price cover? Are there any other fees?
The mentioned price covers all product features mentioned in our features page except integration with biometric devices and integration with any external tools, Active Directory, or ERPs like Oracle. It also does not cover price for on-boarding & training services by Paybooks team. We have different plans and pricing for such services. Please contact us on email@example.com or +91 80 3959 1133 for more details.
What is the fee for assisted setup, migration and training services (optional)?
Setting up your account in Paybooks is easy and you can quickly do so with the help of user manuals and training videos provided by us, but if you want us to set up you rules & policies in Paybooks, upload your past payroll data, train your team and handhold you for first 2 months payroll run, we charge a one-time fee of Rs. 5,000. or 2 months of billing, whichever is higher.
What is the fee for integration with biometric devices (optional)?
We charge a one-time fee of Rs. 10,000 for integrating your attendance tracking devices with Paybooks so that attendance details of your employees are automatically pushed to Paybooks for salary calculation. However, the price may vary based on the number of attendance devices and the attendance policies you want to implement. Please contact us on firstname.lastname@example.org for more details.
How am I charged?
You are charged a base price of Rs 700 per month plus Rs 40 X the number of active employees in your company. Discounts, if any apply only on Rs 40 per employee per month and not on the base price of Rs 700 per month.
Example – if you have 10 active employees in your company, you will be charged Rs 700+(Rs 40X10 employees), which is Rs 1,100 per month.
What is the billing cycle? How do I pay?
We follow a pre-paid mode of payment. You will need to top up your account with adequate balance to run your payroll. The first time payment for subscription has to be for a minimum of one quarter.
Your account will be charged at each month end based on the active headcount and plan selected. A complete transaction history can be viewed in My Account tab under Payroll Settings at any time.
How is the number of employees taken for billing?
You will be billed on the number of active employees you have, An active employee means an employee whose salary gets processed in the normal course and doesn’t include employees for whom all exit formalities have been completed in the system. An employee whose salary has been put on hold or marked for exit and employee marked as “exclude from payroll” is also considered as an active employee.
Do you offer any discounts?
Yes, we offer credits worth 2 months on upfront annual payment
I provide payroll services to my clients. Do you offer discounts for partners?
Yes, we have multiple partnership plans and offer discounted pricing for payroll service providers. We’re already working with more than 100 such partners. Please contact us on email@example.com or +91 80 3959 1133 to know more
What modes of payment do you accept?
We accept payments by debit cards, credit cards, net banking, and e-wallets supported by our payment gateway service provider. We normally do not entertain any manual payments.
Do I need to sign a contract? If yes, what is the duration?
There is no contract. If you are not happy with the value you are getting from Paybooks, you can cancel the subscription anytime and can take a backup of all payroll data by downloading the master & transaction data from your account.
What is your refund policy?
We do not offer any refunds, but we offer 30-days free trial of our software so that you can be confident that the software meets your requirements before you sign up for a paid plan. After you have made the payments, we do not offer any refunds, but you can continue using the software till the time you have balance available in your account.
For how long will the prices be valid?
We try to keep our prices consistent for as much duration as possible, but to keep on providing outstanding services to you, we might have to change our prices whenever required and your billing would be based on the revised pricing whenever we revise the prices. However, we will make sure that we inform you well in advance whenever there is a change in price.
How do I subscribe?
To subscribe, click on Subscribe Now in the dashboard or navigate to ‘My Subscription’> ‘Manage Subscription’ under Settings in your account. Enter the number of employees and make an online payment. If you need any help in subscribing, please contact our sales team on firstname.lastname@example.org or +91 80 3959 1133.