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How is the number of employees taken for billing?
You will be billed on the number of active employees of your company in Paybooks. An active employee means an employee whose salary gets processed through Paybooks each month in the normal course and doesn’t include those employees for whom all exit formalities have been completed in the software.
Those employees whose salary has been kept on hold or who have been excluded from payroll run, but are still active in Paybooks (i.e. their full & final settlement hasn’t been done) will be considered as active employees for all billing purposes.
My company is using biometric devices. Can those devices be integrated with Paybooks?
Yes, we can integrate any biometric device with Paybooks so that attendance details of your employees are automatically pushed to Paybooks for salary calculation. Biometric integration comes at a one-time fee of approximately Rs. 15,000.
However, the actual cost of integration may vary based on the number of attendance devices and the attendance policies of your company. Please contact us on [email protected] or +91 80 4710 7171 for more details.
Do you charge any one-time setup and implementation fee?
Yes, we charge a one-time setup and implementation fee equivalent to 1 month billing or Rs. 5,000, whichever is higher.
This price covers setting up of rules and policies of your organization in Paybooks and training your payroll admin on using Paybooks by a dedicated amount manager.
What is the billing cycle?
We follow a pre-paid mode of payment. When you subscribe, you will need to make advance payment for at least 3 months to recharge your account and thereafter, you’ll need to maintain sufficient balance in your account to keep on running payroll.
At the end of each month, we’ll deduct the balance from your account based on your plan and number of active employees and whenever your balance gets low, you’ll need to make an additional payment to recharge your account.
Do I need to sign a contract?
There is no contract. If you are not happy with the value you are getting from Paybooks, you can cancel the subscription anytime and can take a backup of all payroll data by downloading it from your account.
Do you offer discounts for partners?
Yes, we have multiple partnership plans and offer discounted pricing for partners and payroll service providers. We’re already working with 100+ partners.
What modes of payment do you accept?
We accept payments by debit cards, credit cards, net banking, and e-wallets supported by our payment gateway service provider. We normally do not entertain any manual payments.
Do you offer biometric devices?
Yes, we have partnered with the leading biometric devices company in India to offer various types of biometric devices based on fingerprint, card, or facial recognition and they can be bought at an additional cost. Our partner also offers geo tagging based attendance app for employees working from remote locations.
These devices are pre-integrated with Paybooks and time & attendance data from these devices is automatically synced with payroll for salary calculation.
Is there any one-time fee for active directory integration or API access?
Yes, there will be an additional one-time fee for active directory integration, API access, single sign-on, and any other 3rd party integration.
The amount will be decided after knowing your requirements in detail.
What is your refund policy?
We do not offer any refunds, but we offer 30-day free trial of our software so that you can be confident that the software meets your requirements before you sign up for a paid plan.
For how long will the prices be valid?
The price at which you sign up will be valid for 1 year and thereafter, a hike of 10% will be applied to this price.
What are the steps to sign up for a plan?
Start free trial and then navigate to ‘Payroll Settings’ -> ‘My Subscription’ -> ‘Manage Subscription’. Select plan, enter the number of employees and make an online payment.
* Subject to a maximum discount of Rs. 15,000.
1. This offer is applicable only for those customers who have an existing current account with ICICI Bank or open a new current account.
2. This offer is valid only on subscription of payroll software and does not apply to payroll outsourcing services.
3. This offer is valid only on new subscriptions of Paybooks and does not apply to existing customers of Paybooks.
4. This offer is not applicable for Quickbooks payroll customers.